ONE TOOL, MANY POSSIBILITIES. MYROBOPAC, AETNA GROUP’S NEW SERVICE PORTAL FOR ROBOPAC MACHINERY, SYSTEMS, PACKERS AND PALLETTIZERS SOLUTIONS, IS NOW ONLINE.
A true e-commerce in which the user receives complete assistance, based on the creation of ad hoc profiles that, in addition to guaranteeing privacy, allows the information to be optimized to the maximum based on the different types of needs.
Once connected with their exclusive credentials, the visitor has everything they need: detailed information about the products, their availability and costs, full visibility on the conditions of sale, the possibility of checking the status of orders and controlling the history of the products. Everything is at your fingertips, from ordering to delivery. These functionalities are not only linked to the purchase, but also to dedicated offers and a specific section for an advanced support service ready to respond to any request.
MyRobopac, therefore, responds to the evolution criteria of a company that has made the “glocal” philosophy its mission, while guaranteeing the same technological quality and the best customization of the offer throughout the world.
The “One Global Company” policy and the “tailor made” approach are, in fact, the key values that have allowed Robopac to stand out internationally, guaranteeing a strong common identity to the products and know-how, in a perspective of international propensity integrated with the “local for local” strategy that sees the presence of branches and production centers in the main world markets.
The testing phase that has just concluded has given more than satisfactory results: customers have been able to appreciate the reliability of the system and the ease of use thanks to a technological collaboration that has allowed the development of a modern and advanced platform, which allows the constant updating and improvement of functions.
The new portal represents the evolution of a process that began with foresight already at the end of the 90s, when Robopac launched the first spare parts website. With MyRobopac the service update becomes interactive and global, merging advice and customer centrality, which represents a fundamental value for the company.
Taking into account the social distance that we are called to respect today, through MyRobopac, the company wants to be even more present by ensuring a service in line with the new mobility needs, both local and global, practical and modern. Streamline the order management process, to be even more effective in the market and be closer to the customer at such a particular historical moment. This is a fully achieved objective that will undoubtedly find new applications.
